Wellbeing Support Officer

We are seeking an experienced Wellbeing Support Officer to join our team. The purpose of the position is to deliver mental health, wellbeing, and suicide prevention health promotion programs in accordance with relevant OzHelp policies and procedures. As part of a multidisciplinary team, you will provide support and referral pathways to clients using a person centred, strengths focussed brief therapy approach.

  • Employment type: Full/part time
  • Reporting to: Service Delivery Director

If you wish to apply for the position, please email a covering letter addressing the selection criteria and a copy of your most recent CV to recruitment@ozhelp.org.au


OzHelp is a leading provider of wellbeing programs nationally and specialises in mental health and suicide prevention. OzHelp engages with businesses and workers to:

  •  optimise their resilience
  •  increase their willingness and ability to seek support when they need it
  •  increase their willingness and ability to offer supports to others

OzHelp does this by delivering online screening and educational tools, backed up by real-time supports via phone or face-to-face workplace health and wellbeing awareness, screening and support accessible to workers nation-wide regardless of remoteness.

Deliver mental health, wellbeing and suicide prevention health promotion programs in accordance with relevant OzHelp policies and procedures.
As part of a multidisciplinary team, provide support and referral pathways to clients using a person centred, strengths focussed brief therapy approach.

Client support

  • observe clients’ rights and maintain their privacy and confidentiality
  • work with an OzHelp nurse to plan, coordinate and safely co-deliver the Tradies Tune Up (TTU) health promotion activity
  • effectively deliver additional health promotion activities such as the Wellbeing@Work
  • competently use OzHelp’s health screening tools (i.e. TTU and Workplace Tune Up) to identify client needs and provide support and/or referrals to workers experiencing difficulties such as unemployment, illness, family situations, drug and substance abuse, financial difficulty, mental illness, workplace issues, bullying, suicidal thoughts or personal crises
  • respond within target timeframes to Workplace Tune Up (WTU) follow ups and priority follow ups
  • provide support using only the OzHelp approved approach i.e. person centred, strengths focussed brief therapy. Do not give advice.
  • actively participate in reflective practice
  • if unsure of how to safely provide effective support, seek timely advice from a senior colleague (i.e. Senior Counsellor, Registered Nurse or Service Delivery Director)
  • build and maintain a sound knowledge of area appropriate referral pathways including AOD services, housing, mental health crisis services, general practice, allied health services, CIT, TAFE, vocational and industry mentor and support programs
  • use the Pathway for Assisting Life (PAL) model to competently undertake suicide risk assessments, create and document safety plans as required
  • offer support to workplaces following a critical incident at the same time or after professional services have responded

Working in a multi-disciplinary team

  • participate in meetings including service delivery team and staff meetings
  • contribute to a work place culture consistent with OzHelp values
  • participate in individual and group supervision
  • demonstrate a commitment to best practice

Governance and administration

  • accurately maintain client information in the Salesforce database
  • demonstrate organisational values and adhere to OzHelp’s policies and procedures
  • demonstrate an understanding of workplace health and safety principles
  • participate in continuing quality improvement activities including maintaining accreditation against the National Standards for Mental Health Services (NSMHS)

Customer engagement

  • foster and build ongoing relationships with industry representatives and employers
  • in collaboration with OzHelp’s Planning and Advisory Team, liaise with customers to encourage uptake of OzHelp programs and services in high risk, hard to reach workforces

Senior Counsellor, Field Support Workers, Service Delivery Director.


  • Minimum Certificate IV Mental Health or equivalent
  • Applied Suicide Intervention Skills Training (ASIST)
  • Australian citizenship or ability to work in Australia Working with Vulnerable People card
  • Current relevant state/territory driver licence

Industry experience & knowledge

  • At least two years’ experience in a relevant discipline (community development, community welfare, social work, mental health or youth work)
  • Knowledge and understanding of the Australian health system including policies and issues relevant to mental health and suicide prevention reforms in Australia
  • Experience working in a high risk, hard to reach industry such as building and construction, transport or farming and agriculture desirable

Capability experience & knowledge

  • Demonstrated ability to be both self-motivated and work within a multidisciplinary team, supporting the achievement of team goals and objectives
  • Demonstrated experience in support services using person centred, strengths focussed brief therapy or similar
  • Experience as a Lifeline Crisis Supporter desirable
  • Demonstrated experience as an effective trainer desirable


  • Demonstrated ability to quickly build trust and rapport, successfully engaging with clients face to face or over the phone
  • Excellent communication and interpersonal skills
  • Strong data entry and note taking skills
  • Excellent organisational and time management skills, including the ability to prioritise and manage multiple and competing work tasks and deliver to agreed deadlines

Technology Skills

  • Competence in use of Salesforce or similar CRM
  • Strong skills across Microsoft Office Suite