Critical Incidents in the Workplace

When there is a critical incident in the workplace, management must be ready to respond to both the physical, mental and emotional harm that an incident may cause.

In our recent Mental Health Month webinar series, Shannon Hood, Clinical Manager at Converge International defined a critical incident as, “anything that has a reasonable possibility of being trauma generating for some of the people involved.”

From a Work Health and Safety perspective, Director of Workplace Wellbeing at OzHelp, Carolyn Parish recommends, “that although it’s often difficult to think about, you must consider the worst things that could happen, and be prepared.”

Below are four things you can do, to be better prepared if a critical incident were to take place at your workplace.

  1. Have a plan in place – A straightforward, one page flow chart is a great idea. Make sure it’s easy to follow and is displayed in common areas. It should have key phone numbers, contacts and roles defined. It is also important that it notes at what stage the incident is deemed “critical”.
  2. Identify your supporting stakeholders – When a critical incident occurs, it is important to have a range of services to support your organisation and employees. This may include wellbeing support services, your EAP provider, crisis response services, specialist emergency services etc. Make sure these stakeholders are aware of the role they play in your response plan.
  3. Conduct a drill – Make sure you are prepared, and you’ve tested the process. Conducting drills can also involve the stakeholders and other networks that might be needed to support your workplace.
  4. Understand the ripple effect – A critical incident can affect everyone differently and it is important to be mindful of the possible reach. It is also important that you continue to monitor and provide support to those that need it.

To learn more about Critical Incidents in the Workplace watch the full webinar presentation below:

Special thanks to our guest Shannon Hood and our webinar partner Converge International.

For wellbeing and mental health support and training for your workplace, click here.

Support is available

If you or someone you know needs support, there is help. To start a conversation, call OzHelp on 1300 694 357 (9 am- 5 pm, Mon – Fri, AEST).

For 24/7 support, reach out to Lifeline: 13 11 14Beyond Blue1300 224 636 or the Suicide Call Back Service: 1300 659 467.

Newsroom

  • Year in Review Annual Report

    Year in Review Annual Report

    Today, the OzHelp Foundation (OzHelp) released its Annual Report highlighting the services and support it has provided in 2020-21. Over 48,000 ...

    Read more

  • MEDIA RELEASE:  Australia’s Truck Drivers at breaking point as industry ramps up for Christmas period.

    MEDIA RELEASE: Australia’s Truck Drivers at breaking point as industry ramps up for Christmas period.

    National suicide prevention organisation OzHelp, is calling for compassion and understanding towards truck drivers as they work under unbearable pressures ...

    Read more

  • Supportive conversations in the workplace

    Supportive conversations in the workplace

    In Australia, 1 in 5 people experience a mental illness in any given year, and almost 50% of the population experience an episode ...

    Read more

  • OzHelp CEO joins Board of Suicide Prevention Australia

    OzHelp CEO joins Board of Suicide Prevention Australia

    OzHelp Chief Executive Officer, Mr Darren Black was appointed to the Board of Directors of Suicide Prevention Australia at its ...

    Read more

  • OzHelp launches national Tradie Wellbeing Survey

    OzHelp launches national Tradie Wellbeing Survey

    The OzHelp Foundation (OzHelp), has launched an online survey that aims to reach tradies’ across Australia. OzHelp Chief Executive Officer, ...

    Read more

  • Duty of Care in the Workplace

    Duty of Care in the Workplace

    Over the last decade, we have seen duty of care responsibilities in the workplace dramatically evolve. Today duty of care ...

    Read more